Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Kleepa platform, including our website, applications, and services (together, the "Platform"). Please read them carefully. They should be read together with our Privacy Policy and Cookie Policy.

1. Acceptance of Terms

By creating an account or otherwise accessing or using the Platform, you agree to be bound by these Terms and all policies referenced in them. If you are using the Platform on behalf of a company or organization, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Platform.

2. About Kleepa and Our Role

Kleepa is a marketplace that connects content creators ("Creators") with brands and businesses ("Businesses") seeking user-generated content and influencer marketing services. The Platform provides tools to discover and search Creators, build shortlists, post jobs and receive bids, agree briefs, book projects, exchange messages, deliver and review work, and process payments securely.

Kleepa provides the venue and tools that facilitate transactions between Creators and Businesses. The actual agreement for a project is formed directly between the Creator and the Business. Kleepa is not a party to that agreement, is not an employer, agent, or joint venturer of any user, and does not guarantee the quality, legality, or outcome of any project. Except for our role as payment facilitator described in Section 7, we do not control and are not responsible for the conduct of any user.

3. Eligibility and Age Confirmation

You must be at least 18 years old to create an account and use the Platform. During onboarding you are required to provide your real name and date of birth and to confirm that you are 18 or older. If your date of birth indicates you are under 18, you will not be able to complete onboarding or use the Platform. By using the Platform you confirm that this information is accurate and belongs to you.

4. Accounts and Security

You are responsible for providing accurate account information, keeping it up to date, safeguarding your login credentials, and for all activity under your account. Notify us promptly of any unauthorized use. You may not share your account, create an account using false information, or maintain more than one account to evade restrictions.

5. Creator Obligations

As a Creator, you agree to:

• Provide accurate profile, portfolio, and rate information and complete required verification;
• Deliver content that meets the agreed brief, timelines, and any applicable revisions;
• Only submit content that you own or are licensed to use and that does not infringe any rights;
• Comply with applicable advertising and disclosure rules, including clearly disclosing paid or sponsored content as required by law and platform guidelines;
• Communicate professionally and not engage in fraudulent, deceptive, or off-platform circumvention.

6. Business Obligations

As a Business, you agree to:

• Provide accurate business information and clear, complete, and lawful project briefs;
• Fund projects and make payments through the Platform as described in these Terms;
• Review deliverables and provide feedback or approval within a reasonable time;
• Use content only within the usage rights agreed for the project;
• Not request content that is unlawful, misleading, or that infringes the rights of others.

7. Payments, Escrow, and Commission

Payments are processed by Stripe. When a Business books a project, the project amount is charged and held in escrow until the work is approved or the project is otherwise resolved. On approval, the Creator's payout is released to their connected Stripe account.

Kleepa charges a commission on completed projects. Commission is plan-based and depends on the Creator's active subscription: 15% on the Free plan, 12% on the Hobby plan, and 8% on the Pro plan. The applicable commission is calculated and shown at the time a project is created, and the remainder is paid out to the Creator on approval. We may change our fees, plans, or commission rates on reasonable notice; changes do not affect projects already booked.

Paid subscription plans renew automatically until cancelled and are billed through Stripe. You are responsible for any taxes applicable to your transactions, and for providing accurate tax information where required. Payment services are also subject to Stripe's own terms.

8. Refunds, Cancellations, and Disputes

Because funds are held in escrow, they are only released once a project is approved or resolved. If a project is cancelled before delivery or a dispute arises, the parties should first try to resolve it directly. If they cannot, either party may escalate to Kleepa support, which may review the project brief, deliverables, and communications and facilitate a resolution, including releasing, partially releasing, or refunding escrowed funds. Kleepa acts as a neutral facilitator; our resolution is intended to be fair based on the available evidence and the agreed brief.

9. Content and Intellectual Property

As between the parties, Creators own the content they produce until the agreed usage rights transfer to the Business as specified in the project. Upon approval and payment, the Business receives the usage rights agreed for that project and may not use the content beyond those rights.

You grant Kleepa a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display content you upload solely as necessary to operate, secure, and provide the Platform (for example, to show your portfolio, deliver files to a counterparty, and process a project). Kleepa does not claim ownership of your content. Kleepa's own trademarks, software, and materials remain our property.

10. Acceptable Use

You agree not to:

• Violate any law or the rights of others, or post unlawful, infringing, or harmful content;
• Circumvent the Platform to avoid fees, including taking transactions introduced on Kleepa off-platform;
• Misrepresent your identity, use fake engagement, or engage in fraud or deceptive practices;
• Upload malware, attempt to breach security, scrape data, or disrupt the Platform;
• Harass, abuse, or discriminate against other users or Kleepa staff.

11. Third-Party Services

The Platform relies on third-party providers, including Stripe (payments and verification), and other infrastructure and communication providers. Your use of those services through the Platform may be subject to their terms and policies. We are not responsible for third-party services we do not control.

12. Suspension and Termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your access if you breach these Terms, engage in fraud or unlawful activity, or create risk or harm to other users or the Platform. We will handle any escrowed funds relating to open projects in accordance with these Terms. Provisions that by their nature should survive termination (including payment obligations, content licenses, disclaimers, limitations of liability, and indemnities) will survive.

13. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Kleepa disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free, or that any project will achieve a particular result. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including certain statutory consumer rights.

14. Limitation of Liability

To the fullest extent permitted by law, Kleepa will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Platform. Our total aggregate liability arising out of or relating to the Platform will not exceed the greater of the total fees you paid to Kleepa in the twelve months before the event giving rise to the claim, or one hundred pounds/dollars.

15. Indemnification

You agree to indemnify and hold harmless Kleepa and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your content, your use of the Platform, your projects with other users, or your breach of these Terms or any law.

16. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Kleepa is established, without regard to conflict-of-laws rules, and the courts of that jurisdiction will have jurisdiction over disputes, except where mandatory local consumer law provides otherwise. Before starting formal proceedings, we encourage you to contact us so we can try to resolve the matter informally.

17. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us at legal@kleepa.com.